Waiting period for orders
The waiting period vary depending on the product you choose. If the product is not already in stock, it can vary from 1 to 5 weeks. On the informative web page of the products, you can see the delay to receive an order or you can contact us for more details.
- It is not possible to know the exact delivery time due to the traffic and unexpected events that might arise during the day. We can give an estimate on request the day before the delivery if you call at the store or the deliverer can also call on your mobile phone 30 minutes before he arrives.
- If the customer is not present at the date planned for the delivery, the second delivery will be at your fees.
- Before you place your order, make sure that you measured the room so you can choose the right size. The different sizes of most of the products are available on the website or in the store.
The fees vary depending on the delivery address. You can see this price in the shopping cart or you can ask for a quotation if no price is shown.
Methods of delivery
Collect in store
For most models, the frames come in boxes and the futons are folded in two in plastic bags. Some models can be transported in a minivan, a truck or a hatchback car. Please contact us to make sure that your car can transport your purchase.
MONTREAL AREA – SOUTH SHORE AND NORTH SHORE
The delivery is done by Entreprise Rehel with whom we are in business since 1982. The delivery service includes the transport inside the residence. If you want a complete service with assembly of the frame and cover, the service is available for additional fees. Entreprise Rehel also offers a moving service and a transport service of any kind.
Outside Montreal Metro and Canada
Depending on the region, we try to find the best value for transport service. The service is usually at the door only and assembly is generally not available.
While buying online, you can choose the option Contact us for a transport submission at the purchase and we will try to find a transportation service. Outside the urban areas of the different regions of the Quebec, we don’t always have available delivery options. However, it is often possible to deliver in the warehouse of the different transport company where the purchases can be collected by the customer.
Îles de la Madeleine : We can deliver at CTMA, the maritime transportation service serving the Îles de la Madeleine.
Shipping of small packages by Express Courier
It is possible to send the covers, the pillows, the mattress pads and other small packages by mail (Canpar/Purolator). The fees are generally around 15$ to 20$ for most of Canada.
The futon frames and the bed frames need to be assembled. The hardware and the assembly instructions are included with the frames. Most of the models don’t need any tools for the installation. However, some models need basic tools (screwdriver, hammer, pliers).
If the deliverer is going to assemble it, the room needs to be ready to receive the furniture and the deliverer needs to have enough space to work. They don’t bring the packaging boxes and bags.