Return/Exchange Policies

Payments

For a layaway or a special order, we require a deposit of 20%. For a special order a non-refundable deposit of 50% is necessary. The balances are payable directly in the store, by credit card over the phone at the latest the day before the delivery or in cash to the deliverer.

Online orders: Payment by Paypal or credit card (Visa & Mastercard) through Paypal at the time of purchase. For cancellation, Paypal fees will not be refunded (approx. 2.5%).

Orders placed by phone : You can consult the website and then call us to order over the phone. We will review the order and answer all your questions.

Exchange Policy

Mattresses and futons : For hygiene reasons, no exchange or refund are possible on the mattresses and the futons. If you are not satisfied with the comfort, contact us as soon as possible to discuss solutions.

Frames : If for any reasons, the frame doesn’t suit you, we can try to find another model in exchange. A delivery and re-stocking charge will be applied.

Covers: It can be hard to choose the right fabric pattern or the right color. The double, queen and loveseat studio sizes of covers can be exchanged if they’re still new and unused. We reserve the right to refuse the exchange if the cover is not in perfect condition (stain, animal hair, odors etc.) Delivery fees will apply.

Delivery and assembly charges are not refundable nor included in any warranty.

Order Cancellation

Fees may apply for the cancellation of an order at our discretion, depending on the items and the status of the order.

The fees are 20% of the total amount for the cancellation and 50% on special orders.